Identity Verification
Guests are required to present a valid government-issued photo identification at the time of check-in.
Please note that all special requests are subject to availability and may incur additional charges.
The hotel reserves the right to verify the provided identification and payment details to ensure a secure and seamless check-in process.
Cancellation/Prepayment
Guest cancellations made more than 21 days before check-in will receive a 100% refund. Cancellations made within 21 days of check-in will not be eligible for a refund. No-shows will also receive no refund
Individual Bookings:
Guest cancellations made more than 21 days before check-in will receive a 100% refund. Cancellations made within 21 days of check-in will not be eligible for a refund. No-shows will also receive no refund
Group Bookings:
Non-cancellable: All group bookings are final. Once confirmed, they cannot be canceled, and no refunds will be processed
Seasonal/Peak Period Policy
During peak periods (e.g., holidays, festivals), cancellations made up to 30 days before check-in will receive a 30% refund. Cancellations made less than 30 days before check-in or no-shows will be charged the full amount.
Children and Beds
We warmly welcome children of all ages.
Children 18 years and above will be charged as adults at this property.
Additional charges for cots and extra beds are not included in the room rate. These charges will be applied separately and are payable during your stay.
Availability of cots and extra beds is subject to confirmation by the hotel.
No age Restriction
We do not impose any age restrictions for check-in. Guests of all ages are welcome.
We welcome all guests, including unmarried couples.
However, please note that valid government-issued photo identification is required at check-in for all guests, regardless of marital status.
Guests must be at least 18 years of age to check in.
The hotel reserves the right to refuse entry if the required identification or documentation is not provided.
Pets
Pets are not allowed
While we love animals, pets are not permitted to ensure a comfortable and pleasant stay for all our guests. However, for special cases, you may seek prior approval directly from the hotel. Please note that additional pet charges and maintenance fees may apply.
Groups
For reservations of more than 5 rooms, different policies and additional charges may apply. Please contact the hotel for specific details regarding your booking.
To ensure a comfortable stay for all guests, we kindly request group members to avoid loud music, excessive noise, or any activity that may disturb others.
Quiet hours are observed from 10:00 PM onwards. We appreciate your cooperation in maintaining a peaceful and restful environment for everyone.
Accepted Payment Methods
We accept payments via major credit and debit cards.
Cash payments are also welcomed for your convenience.
Please note that cheques are not accepted as a form of payment.
In the event of an emergency where card or digital wallet payments are not working, guests may settle their bill with cash without delay.
13a Sheikh Mohammed bin Rashid Boulevard, Downtown Dubai, Dubai, United Arab Emirates
